At Mazoe.com, your satisfaction is our top priority. If you’re not completely happy with your order, we’re here to help. Please review our return policy below for guidance on returns, refunds, and exchanges.

1. Returns Eligibility

You may return unopened and unused items within 14 calendar days of delivery if:

• The item is in its original condition and packaging
• You can provide proof of purchase (order number or receipt)
• The item is not perishable or marked as a final sale

Note: We do not accept returns for opened food or beverage items unless they are defective or arrived damaged.

2. Damaged, Defective, or Incorrect Orders

If your item arrives:

• Damaged during delivery
• Defective or spoiled
• Different from what you ordered

Please contact us within 48 hours of delivery at [email protected]. Be sure to include:

• Your order number
• Clear photos of the product and packaging

We’ll arrange a replacement, refund, or store credit, and cover any return shipping if the issue was our fault.

3. How to Initiate a Return

To start the return process:

1. Email [email protected] with your order number and reason for return.
2. We’ll respond with return instructions and the appropriate return address.
3. Please use a trackable shipping service when returning items.

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect your return:

• We’ll notify you of the outcome
• Approved refunds are issued within 5–10 business days to your original payment method
• Original shipping fees are non-refundable unless the return is due to our error

5. Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Opened or partially used food/beverage items
• Items marked Final Sale
• Digital products or gift cards
• Any return without prior approval

6. International Orders (Including the USA)

The same policy applies to international customers. Please note:

• Shipping costs (including duties/taxes) are non-refundable
• Return shipping is at your expense unless the item was damaged or incorrect

Need Assistance?

If you have any questions about your order or a return, please don’t hesitate to get in touch:

📧 [email protected]
📞 +44 20 3769 6280 (Mon–Fri, 9am–5pm GMT)

Thank you for shopping with Mazoe.com — proudly delivering the taste of home around the world.